Conditions of Use

These terms and conditions govern your use of our website and services. Please read them in full before using this website. If you do not accept these terms, please do not use this website or our products and services. Using this website implies that you accept these terms. We may update these terms from time to time — please refer back to them periodically.

Site access

You will be able to access the majority of this website without registering any details with us. Certain areas or features may require you to submit information through contact forms or other mechanisms.

Use of website

You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. You must not republish material from this website, online or offline, without our express written permission.

The copyright and other intellectual property rights in all material on this website are owned by O2 Pty Ltd or our licensors and must not be reproduced without our prior consent. No part of this website or products may be reproduced without our prior written consent.

Site availability

We take all reasonable steps to ensure that this website and our connected services are available 24 hours a day, 365 days a year. However, websites and services may encounter downtime due to server and technical issues outside O2's control.

This website is hosted on Vercel and may rely on services including GitHub, Supabase, Google Drive, and Web3Forms. We are not liable for downtime or disruptions caused by these third-party providers. Where possible, we will try to communicate any planned maintenance but are not obliged to do so.

Visitor conduct

Except for personally identifiable information (the use of which is covered under our privacy policy), any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise us to the contrary, we will be free to copy, disclose, distribute, incorporate, and otherwise use such material for any purpose.

When using this website, you shall not post or send any material:

• For which you have not obtained all necessary consents
• That is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, or otherwise contrary to the law in Australia
• That is harmful in nature including, without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of this section.

Links to other websites

Any links to third-party websites on this website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such websites or their content. We do not endorse third-party websites or make representations about them. If you choose to access a third-party website linked from this website, it is at your own risk.

If you wish to link to this website, you may only do so on the basis that you link to (but do not replicate) any page, and subject to the following conditions:

• You do not imply that we are endorsing any services or products unless specifically agreed with us
• You do not misrepresent your relationship with us or present any false information about us
• You do not link from a website that is not owned by you
• Your website does not contain content that is offensive, controversial, infringes any intellectual property rights, or does not comply with the law in Australia

Disclaimer

We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. We may make changes to the material on this website at any time and without notice.

The material on this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access to and use of this website on the basis that we exclude all representations, warranties, and conditions which, but for these terms, may have effect in relation to this website.

Exclusion of liability

Neither we nor any other party (whether or not involved in producing, maintaining, or delivering this website) shall be liable or responsible for any loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect, or consequential loss, and whether in tort or contract or otherwise in connection with this website or our products.

Nothing in these terms shall exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud
• Misrepresentation as to a fundamental matter
• Any liability which cannot be excluded or limited under the laws of Australia

Payments and contracts

O2 has the right to withdraw quotes after 14 days of issue and without warning. O2 can set milestones to ensure clients meet objectives in a timely manner. O2 may at any time deem a client has not met their obligations and cancel ongoing work without replacement or refund.

By accepting a verbal offer from O2 or signing a New Account Authorisation (or similar document), all customers understand they are bound by certain milestones. Whilst O2 will guarantee to do the best possible work and provide reasonable flexibility, these terms are in place to protect O2, our stakeholders, and our suppliers.

Refunds are not provided at any stage. However, in accordance with Australian Consumer Law, O2 will rectify any misleading or faulty products as soon as possible after being notified. O2 has an obligation to provide deadlines and milestones that are achievable and accessible. All invoices from O2 must be paid on or before the due date. Non-paid invoices (without prior arrangement) may result in your account being suspended, work stopped or cancelled, and action to recover outstanding funds may commence.

Governing jurisdiction

These terms shall be governed by and construed in accordance with Australian law. Any disputes arising in connection with these terms are subject to the exclusive jurisdiction of Australia.

Copyright

All material on this website is copyrighted under Australian and international copyright law. Any similarity between content on o2.com.au (or any of our other online properties, including social media) and any other site is purely coincidental, and O2 will not be held liable for any losses associated with this.

Last updated: March 2026