Conditions of use

These terms and conditions of use govern your use of our Website & products. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website & our products and services (including the O2 blog). Using this Website and our products implies that you accept these terms.

We do occasionally update these terms so, please refer back to them in the future.

Site access

You will be able to access the majority of this Website without registering any details with us. However, particular areas of this Website will only be accessible only if you have registered.

Use of Website

You are permitted to use our Website for your purposes and print and download material from this Website provided that you do not modify any content without our consent. You must not republish the material on this Website online or offline without our express written permission. The copyright and other intellectual property rights in all material on this Website is owned by O2 Pty Ltd or our licensors and must not be reproduced without our prior consent. No part of this Website or products may be reproduced without our prior written consent.

Site uptime

We take all reasonable steps to ensure that this Website (and our connected services, e.g. hosting, domain registration, Adwords and analytics) are available 24 hours every day, 365 days per year. However, websites and other connected services sometimes encounter downtime due to server and other technical issues outside O2’s control. Therefore we will not be liable if this Website or other/related services is/are unavailable at any time. This Website and its connected services may be temporarily unavailable due to system failure, maintenance or repair, or reasons beyond our control. Where possible, we will try to warn our visitors of maintenance issues but shall not be obliged to do so.

Visitor conduct

Except for personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any purposes.

When using this Website, you shall not post or send to or from this Website any material:

  • For Which You Have Not Obtained All Necessary Consents;
  • That Is Discriminatory, Obscene, Pornographic, Defamatory, Liable To Incite Racial Hatred, In Breach Of Confidentiality Or Privacy, Which May Cause Annoyance Or Inconvenience To Others, Which Encourages Or Constitutes Conduct That Would Be Deemed A Criminal Offence, Give Rise To A Civil Liability, Or Otherwise Is Contrary To The Law In Australia;
  • Which Is Harmful In Nature Including, And Without Limitation, Computer Viruses, Trojan Horses, Corrupted Data, Or Other Potentially Harmful Software Or Data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of the visitor conduct section.

Links to other websites

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third-party websites or their content. We do not endorse third-party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to this Website, it is at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

  • You Do Not In Any Way Imply That We Are Endorsing Any Services Or Products Unless This Has Been Specifically Agreed With Us
  • You Do Not Misrepresent Your Relationship With Us Or Present Any False Information About Us
  • You Do Not Link From A Website That Is Not Owned By You. And
  • Your Website Does Not Contain Content That Is Offensive, Controversial, Infringes Any Intellectual Property Rights Or Other Rights Of Any Other Person Or Does Not Comply In Any Way With The Law In Australia.

If you choose to link to our Website in breach of this paragraph, you shall fully indemnify us for any loss or damage suffered as a result of your actions.


We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions, incorrect, and we make no commitment to ensure that such material is correct or up to date.

The material on this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this Website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

Exclusion of liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website) shall be liability or responsible for any loss or damage that may result to you or a third party as a result of your or their use of our Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website (or our products).

Nothing in these terms shall exclude or limit liability for:

  • death or personal injury caused by negligence;
  • fraud;
  • misrepresentation as to a fundamental matter; or
  • any liability which cannot be excluded or limited under the laws of Australia.

Governing jurisdiction

This Legal Notice shall be governed by and construed in accordance with Australian law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of Australia.

Payments and contracts

O2 has the right to withdraw quotes after 14 days of its issue and without warning. O2 can set milestones in place to ensure clients meet objectives in a timely manner. O2 can at any time deem a client has not met their obligations and cancel the ongoing work without replacement or refund.

By accepting a verbal offer from O2 or signing a New Account Authorisation (or similar document), all customers understand they are bound by certain milestones. Whilst O2 will guarantee to do the best possible work and give the client as much leeway as possible, and these terms are in place to protect O2, our stakeholders and suppliers.

Refunds are not provided at any stage. However, in accordance with Australian Consumer Law, O2 will rectify any misleading or faulty products as soon as possible (after being notified of such). O2 has an obligation to provide deadlines and milestones that are achievable and accessible. All invoices from O2 must be paid on or before the due date. Any non-paid invoices (without prior arrangement) may see your account suspended, work stopped or cancelled, and action to recover any outstanding funds may commence.


All material on this Website is copyrighted under Australian and International copyright law. Any similarity between any pages, work, images, posts or comments on (or any of our other online properties, including social media) and any other site is purely coincidental, and O2 will not be held liable for any losses associated with this.